Cancellation & Refund Policy
Last Updated: October 19, 2026 • Applicable to all rides, airport transfers, and chauffeur packages.
1. Free Cancellation Window (Point-to-Point & Airport Transfers)
You may cancel any point-to-point taxi or airport transfer up to 12 hours before scheduled pickup time for a 100% full refund with zero cancellation fees. Cancellations requested less than 6 hours prior to pickup or after a driver has been dispatched to the pickup point may incur a 25% driver dispatch fee.
2. Multi-Day Tours & Custom Itineraries
For multi-day chauffeur tours, cancellations made at least 48 hours prior to Day 1 are eligible for a 100% refund of the transport component. Any non-refundable hotel or safari jeep deposits booked on your behalf will be disclosed upfront.
3. Flight Cancellations & Rescheduling
If your flight to Sri Lanka is cancelled or rescheduled by the airline, notify us via WhatsApp (+94 76 667 6947) as soon as possible. We will adjust your pickup date and time at zero penalty fee.
4. Refund Processing Timelines
Approved online refunds are processed back to your original payment card within 5 to 7 business days, depending on your card issuer bank.